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What You Agree To When You Use iw365

These terms set out the rules that apply to your iw365 account — from how you fund it via Touch 'n Go eWallet, Boost, or GrabPay, to how we handle disputes and close accounts.

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How These Terms Apply to Your Account

iw365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account on iw365 is governed by these terms from the moment you complete registration. They cover every transaction you make — whether that is a deposit through Touch 'n Go eWallet, a DuitNow transfer, a Boost payment, or a GrabPay top-up — as well as

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any withdrawal request you submit and any communication you send to our support team. We may update these terms when our services change or when local requirements shift; when that happens, we will notify you through your registered contact and the updated version will apply from
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the date shown. Continued use of your account after that date counts as acceptance. Where a conflict arises between a specific promotion's terms and these general terms, the specific promotion's terms apply to that promotion only. Nothing in these terms removes or limits rights you hold
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under applicable Malaysian consumer law. If any section of these terms is found unenforceable, the remaining sections stay in force. Your use of this platform and eligibility to hold an account depends on local law and is available only where local law permits it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How We Protect Your Account and Information

Your data stays under your control. We keep only what we need to operate your account — your registration details, transaction records, and support history. You can request a copy of what we hold or ask us to correct it at any time through your account settings or via our support email. Retention periods follow applicable Malaysian data handling requirements; once the retention period expires, records are deleted from active systems. We do not sell your personal data to third parties.

Account Security Each login session is verified via OTP sent to your registered mobile number. If you notice unrecognised activity, lock your account immediately from the security tab in settings.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the banner on your first visit.

Data Retention Transaction records tied to your Touch 'n Go eWallet, Boost, or GrabPay deposits are kept for the period required by applicable rules, then removed from live systems.

Requesting Changes To correct your registered details or request data deletion, contact us via the support email in your account dashboard. We action verified requests within the timeframe local rules require.

TERMS QUERIES

Reach Us About These Terms

If anything in these terms is unclear — or if you want to raise a dispute, request an account review, or ask how a specific rule applies to your situation — our support team can walk you through it. Queries about payment transactions via Touch 'n Go eWallet, Boost, or GrabPay are handled the same way. Use the channel that suits you.

Live Chat Open the chat widget from any page on iw365. Available during published support hours; response times are shown inside the chat window before you connect.

Email Support Send your query to our support address listed in your account dashboard. Include your registered account ID so we can pull your record without delay.

Account Help Centre The Help Centre in your account settings covers common terms questions — account closures, dispute timelines, and how local payment transactions are recorded.

Common Questions About These Terms

Here are the questions we hear most often when someone reads through these terms for the first time. If yours is not here, live chat or email will get you a direct answer.

They take effect when you complete registration. Every action after that — depositing via GrabPay, placing a wager, requesting a withdrawal — falls under the version of the terms current at that time.

We will send a notification to your registered email or mobile number before changes take effect. The updated version will show the effective date at the top of this page.

Access depends on local law. iw365 is built for the Malaysian market and is available only where local law permits. If your location changes, review whether access is still permitted under the applicable rules.

We retain transaction and identity records for the period required under applicable Malaysian regulations, then remove them from active systems. You can request confirmation of what we hold before closing.

Reach our support team via live chat or the email address in your account dashboard. Quote your account ID and the specific transaction or decision you want reviewed — we will respond with a written explanation.

Yes. All deposit and withdrawal transactions — including those made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — are governed by these terms alongside the payment provider's own conditions.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use iw365

How We Protect Your Account and Information

Reach Us About These Terms

Common Questions About These Terms

01 When do these terms take effect on my account?

02 How will I know if the terms have been updated?

03 Can I use the platform if I am outside Malaysia?

04 What happens to my account data if I close my account?

05 Who can I contact if I disagree with how a term has been applied?

06 Do these terms cover transactions made through Touch 'n Go eWallet and Boost?

Terms & Conditions

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