iw365: Deposits, Withdrawals and Account Banking

Withdraw Funds Back to Your Wallet

When you want to move winnings out, go to the cashier and select Withdraw. The payout goes back to the same wallet or bank account linked to your iw365 profile — Touch 'n Go eWallet, Boost, GrabPay or your Maybank2u or CIMB Clicks account. Your withdrawal request goes through an account-match check before it is processed, which keeps your funds going to

the right place. If your account verification is already complete, requests move through without extra friction. We do not invent payout timelines here — processing speed depends on the payment provider and your bank.

Open the cashier and select Withdraw — Find the Withdraw tab inside the cashier section of your iw365 account.
Choose your payout method — Pick the wallet or bank you want the funds sent to — it must match your registered account details.
Enter the withdrawal amount — Type the RM amount you wish to withdraw, then submit the request.
Account-match verification completes — Our system checks that the destination matches your verified account before releasing the funds.

Local Payment Options on iw365

Every payment method on iw365 is one Malaysian players already have on their phones. We have kept the list clean — no obscure third-party processors, just the wallets and banking rails that work smoothly on mobile. Touch 'n Go eWallet, Boost and GrabPay handle the wallet side; DuitNow, FPX, Maybank2u and CIMB Clicks cover online banking. Access to specific methods depends on your location and whether the service is available under local law.

Touch 'n Go eWallet

Deposit and withdraw via Touch 'n Go eWallet — the same app you use for toll, parking and everyday top-ups across Malaysia.

Boost

Boost wallet deposits go through in a few taps; authenticate with your Boost PIN or biometric and the amount moves to your iw365 balance.

GrabPay

Use your GrabPay wallet balance to fund your account directly inside the iw365 cashier without switching apps mid-flow.

DuitNow

DuitNow transfers link directly to your bank account and route funds to iw365 using your registered mobile number or NRIC.

FPX / Maybank2u / CIMB Clicks

Online banking through FPX, Maybank2u and CIMB Clicks is available for those who prefer a direct bank-to-account transfer in RM.

Deposit Into Your iw365 Account

Open the cashier from the menu inside your iw365 account and you will see Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX listed in a single row. Pick the one that matches the wallet or banking app already on your phone. Enter your deposit amount in RM, confirm through your chosen app — PIN, face ID or fingerprint, depending on the

wallet — and the balance lands in your account. No third-party redirects, no extra login screens. The process stays inside the flow you already know from topping up daily expenses.

Log in and open the cashier — Tap the cashier icon from the main menu inside your iw365 account.
Choose your local wallet or bank — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX from the payment row.
Enter the amount in RM and confirm — Key in how much you want to deposit, then authenticate inside your wallet app as you normally would.
Balance appears in your account — Your iw365 account balance updates and you can head straight into the lobby — slots, live tables or sportsbook.

Verify Your iw365 Account Before You Cash Out

Account verification is how we make sure your funds only ever move to you. It is a one-time process — once your documents are accepted, they stay on file and every future withdrawal moves through without you having to repeat it. We ask for a government-issued ID and a document that confirms your payment method belongs to you, such as a wallet

screenshot showing your name and registered number. Upload these through the Verification section inside your account settings. The review is handled by our team, not an automated pass-fail script, so the result is accurate the first time.

Go to Verification in account settings — Find the Verification tab inside your iw365 account settings page.
Upload your government-issued ID — A Malaysian MyKad or passport photo — front and back — is accepted.
Confirm your payment method ownership — Attach a screenshot of your Touch 'n Go eWallet, Boost or GrabPay account showing your registered name and number.
Await team review and confirmation — Our team reviews your submission and sends an in-account notification once your profile is verified.

Banking Questions We Hear Most Often

If something in the cashier is not behaving as expected, these answers cover the scenarios that come up most. For anything else, reach our support team through live chat inside your iw365 account.

Touch 'n Go eWallet, Boost and GrabPay are the main wallet options. DuitNow, FPX, Maybank2u and CIMB Clicks are also available where permitted under local law.

Minimum deposit amounts are shown inside the cashier next to each payment method. The figure may differ between wallets and bank transfers, so check before you confirm.

Most wallet deposits clear quickly, but occasional delays can come from the payment provider's side. Check your wallet app transaction history first, then contact our live chat if the amount has left your wallet but not arrived.

Yes — account verification is required before your first withdrawal. Upload your MyKad and a wallet screenshot confirming ownership through the Verification tab in account settings.

Withdrawals go back to the payment method linked to your verified iw365 account. If you need to update your payout method, contact support before submitting a withdrawal request.

A rejected withdrawal is usually caused by an account-match mismatch or incomplete verification. Check your verification status in account settings and reach live chat for a direct resolution.

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