Reference

Terms That Cover Your Account at iw365

Every account on iw365 operates under a clear set of conditions — covering how your data is handled, what governs access, and where to go when you have questions. Access to iw365 depends on local law and is available where local law permits.

Account ConditionsData HandlingAccess RightsContact PathsJurisdiction Notice

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HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We take the handling of your account data seriously. Here is how we approach each area — from cookies to account security — so you know exactly what to expect when you use the platform.

Data Retention

We keep your account data only as long as required by law or for the purpose it was collected. Once that period ends, data is deleted or anonymised according to our standard schedule.

Cookie Policy

Cookies on iw365 cover session management and wallet preference recall — for example, remembering your Touch 'n Go eWallet or Boost selection. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by OTP verification at login and on sensitive actions like withdrawal requests. We recommend keeping your registered mobile number current to ensure these prompts reach you.

Requesting Changes

To update your personal details, request a copy of your data, or ask for your account to be closed, contact support via live chat or email. We process data requests in line with applicable Malaysian law.

CONTACT CHANNELS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your data, or need to report a concern, we have three direct paths to reach the team. Our support team handles account and legal queries and can escalate to the relevant department if needed.

Live Chat Available directly from your account dashboard. For legal queries, select the account or compliance topic so the message reaches the right team without delay.

Email Support Send your query to our support address listed in your account settings. Include your registered email and the nature of your request for a faster response.

Account Help Centre The Help Centre covers common questions about data access, account closure, cookie settings, and how to submit a formal data request under applicable law.

What These Terms Actually Cover

iw365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern the relationship between you and iw365 from the moment you open an account. They apply to every action you take on the platform — depositing via Touch 'n Go eWallet, Boost, or GrabPay, placing a wager, requesting a withdrawal, or contacting support. We

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hold your account data only for as long as the law requires and for the purpose it was collected. Your personal details are not shared with third parties except where we are required to do so by applicable law or where you have given explicit consent.
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Cookies on the platform track session state and preferences — nothing beyond what keeps your account functioning and your wallet selections remembered. We do not sell your data. Any changes to these terms are posted here first, and continued use of the platform after a change
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constitutes acceptance. If you are in Kuantan or anywhere else in Malaysia, the same conditions apply: access is subject to local law, and we encourage you to check what is permitted in your area before opening an account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Legal and Account Terms

Here are the questions we hear most often about how iw365 handles legal obligations, your data, and your account rights.

These terms apply to every account holder on iw365 in Malaysia. Access is subject to local law, and by opening an account you confirm that use is permitted where you are located.

Contact our support team via live chat or email from your registered account. We will process your data access request in line with applicable law and respond within the required timeframe.

Yes. Submit a closure and deletion request through live chat or the email address in your account settings. Data is removed or anonymised once legal retention requirements have been met.

Cookies manage your session and remember preferences like your chosen payment method — Touch 'n Go eWallet, Boost, or GrabPay. They do not track you across third-party sites.

We post updated terms here before they take effect. Continuing to use the platform after a change is posted means you accept the revised conditions. We recommend checking this page periodically.

Use live chat and select the compliance topic, or email us from your registered address. Formal complaints are escalated to the appropriate team and handled according to the process outlined in the Help Centre.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account at iw365

Data, Cookies, Security and Your Rights

Data Retention

Cookie Policy

Account Security

Requesting Changes

How to Reach Us on Legal Matters

Common Questions About Legal and Account Terms

01 Who do these legal terms apply to?

02 How can I request a copy of my personal data?

03 Can I ask for my account and data to be deleted?

04 How does iw365 use cookies on the platform?

05 What happens if these terms change?

06 Where should I send a formal legal query or complaint?

Legal

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