What We Collect and Why It Matters
When you open an account on iw365, we collect the information needed to run your account — your registered name, email address, contact number, and the payment method you link, whether that is Touch 'n Go eWallet, Boost, or GrabPay. Each time a deposit or withdrawal
-
1
is processed, a transaction record is created and tied to your account for security and audit purposes. We also collect device and session data — your IP address, browser type, and pages visited — to detect unusual activity and keep your account from being accessed without
-
2
your knowledge. We do not sell this data to third parties, and we do not share it with advertisers. Data is retained for as long as your account is active and for the period required under applicable local law after closure. If you are in Kuantan
-
3
or anywhere else in Malaysia, the same policy applies regardless of which local payment rail you use. Access to your stored data is restricted to staff with a direct operational need, and all sensitive fields are encrypted at rest. Where local law gives you the right
-
4
to access, correct, or delete your personal data, we will honour that request through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.